Terms of Use 

Effective Date: 9th December 2024

 

IMPORTANT: YOUR USE AND ACCESS TO OUR SERVICES (DEFINED BELOW) ARE GOVERNED BY THE FOLLOWING TERMS. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, YOU ARE PROHIBITED FROM USING OR ACCESSING THE SERVICES IN ANY WAY. 

 

  1. Welcome to Chase!

 

We’re thrilled to have you with us! Before diving in, please take a moment to read the rules and restrictions that govern your use of our website(s), Chase social media pages, products, services, and applications (including IOS and Android applications – collectively referred to as the “Services”). This includes, but is not limited to, any requests for information or purchases of products available through our website(s) (each, a “Product”). Your purchase of any Products will also be subject to additional terms provided to you during the sales process. 

 

Got questions, comments, or need assistance? Reach out to us at community@chasefit.my. We’re here to help!

 

  1. Acceptance of Terms 

These Terms of Use (the “Terms”) constitute a binding contract between you and Chasefit Sdn Bhd (“Chase”, “we”, “our” or “us”). By accessing, registering for, or using our Services, you acknowledged that you have read, understood, and agree to comply with these Terms. If you do not accept all provisions of these Terms, you are not authorised to access or use our Services. 

 

Your continued use of the Services in any capacity signifies your ongoing acceptance of these Terms, which will remain in effect as long as you use the Services. These Terms include the provisions outlined in this document, as well as those in our PRIVACY POLICY and any other terms and conditions of sale entered into between you and us for the purchase of any products, credits, or sessions.

 

Your use of or participation in certain Services may also be subject to additional policies, rules, and conditions (“Additional Terms“). These Additional Terms are incorporated herein by reference, and by using or participating in such Services, you agree to comply with all applicable Additional Terms as well.

 

Please read these Terms carefully, as they contain important information regarding the Services we provide to you, including any associated charges, taxes, and fees. These Terms also outline your rights and responsibilities, including information:

 

  • Changes to these Terms.
  • Automatic renewals for certain subscription-based services.
  • Limitations of liability.
  • Dispute resolution and waivers. 

 

ARBITRATION NOTICE AND CLASS ACTION WAIVER: EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION AGREEMENT SECTION, YOU AGREE THAT ANY DISPUTES BETWEEN YOU AND US WILL BE RESOLVED THROUGH BINDING, INDIVIDUAL ARBITRATION. BY AGREEING TO THESE TERMS, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

 

  1. General Use
  • Account Responsibility

You are responsible for maintaining the confidentiality of your account login details. Chase is not liable for unauthorised access due to negligence on your part. 


  • Conduct Policy

Respectful behaviour is mandatory within all Chase facilities and services. Discriminatory, disruptive, or inappropriate behaviour will not be tolerated and may result in immediate suspension or termination of access. 

 

  1. Will These Terms Ever Change?

At Chase, we continuously strive to enhance our Products and Services, which might require periodic updates to these Terms. We reserve the right to revise these Terms at any time. If changes are made, we will notify you through one of the following methods: posting an update on our website, updating the Chase’s mobile app, sending an email notification, or using other appropriate communication channels.

Should you disagree with the revised Terms, you have the option to reject them. However, rejecting the revised Terms will result in the loss of access to the Services. Your continued use of the Services after the revised Terms take effect will constitute your acceptance of the changes.

Please note that, unless explicitly stated here, no other amendments or modifications to these Terms will be valid unless provided in writing and signed by both you and us.

 

  1. Privacy Policy

Chase takes the privacy of its users very seriously. To view our current Privacy Policy, please click HERE.

We do not knowingly collect or solicit personally identifiable information from children under 14. If you are under 14, please do not attempt to register for the Services or send any Personal Data to us. If we become aware that we have collected Personal Data from a child under 14, we will promptly delete that information. If you believe that a child under 14 has provided us with Personal Data, please contact us at community@chasefit.my.

 

  1. Eligibility

 

Our Services are designed for individuals aged 15 and above. Anyone under the age of 15 may only access and use the Services under the supervision and with the explicit consent of a parent or legal guardian. 

 

By providing consent, the parent or guardian agrees to these Terms on behalf of the minor and assumes full responsibility for the minor’s compliance with them. They also acknowledge that the content and activities provided by Chase may not be suitable for younger individuals without guidance. If you are 15 years old or older, you may register for the Services and take any classes that Chase offers. We reserve the right to ask for identification to confirm your age prior to your entry into any class.

 

If it is discovered that a user under the age of 16 has accessed the Services without proper authorization or supervision, Chase reserves the right to terminate access to the Services immediately. 

 

  1. What Are The Basics Of Using Chase?

 

To use our Services, you will need to sign up for an account using your email address and create a password. After signing up, you have the option to complete your profile by providing additional details such as your first name, last name, photo, birthday, and your reasons for joining Chase. If you wish to purchase class credits or Products, you will need to provide your credit card information, billing address, and shipping address, as further explained below. You agree to provide us with accurate, complete, and up-to-date registration information about yourself. You may not transfer or share your account with anyone else without our prior written permission.

 

You represent and warrant that you are an individual of legal age to form a binding contract. If you are not, you must have received your parent’s or guardian’s permission to use the Services and have them agree to these Terms on your behalf. If you are agreeing to these Terms on behalf of an organization or entity, you represent and warrant that you are authorized to agree to these Terms on their behalf and bind them to these Terms. In this case, references to “you” and “your” in these Terms refer to that organization or entity, except for this sentence. If you are using our Paid Services (defined below), you represent and warrant that you are a resident of Malaysia.

All orders of our Products must be for personal use only. By purchasing our Products, you agree not to resell or distribute them for any commercial purposes. If we have reason to believe that your order is not for personal use, we reserve the right to reject or cancel your order. You agree to use the Services and Products for your own internal, personal, non-commercial use and only in a manner that complies with all applicable laws. If your use of the Services or Products is prohibited by applicable laws, you are not authorised to use the Services or Products. We cannot and will not be responsible for your use of the Services or Products in a way that breaks the law.

You will not share your account or password with anyone and must protect the security of your account, password, and any other access tools or credentials. You are responsible for any activity associated with your account.

Additional Requirements:

  • Provide accurate, current, and complete information during the registration process.
  • Maintain and promptly update your account information to keep it accurate, current, and complete.
  • Maintain the security of your password and accept all risks of unauthorized access to your account.
  • Notify us immediately if you discover or suspect any security breaches related to the Site or your account.

 

  1. Types Class Formats Offered at Chase

At Chase, we offer a vibrant array of class formats designed to keep you engaged, challenged and pushing your limits:

    • Indoor Spin: Get ready for the ultimate 45-minute rhythm-based indoor cycling session experience that combines high-energy beats with full body sculpting movements. Guided by our expert coaches, this dynamic ride is more than just exercise, it’s a high celebration of fitness, community, and fun that will leave you energised and empowered. 
    • Bootcamp: Elevate your workout game with our Bootcamp class, a powerful fusion of Strength and High-Intensity Interval Training (HIIT). This all-encompassing fitness experience is crafted to torch calories, build muscle, and test your limits. Expect a high-energy, sweat filled session that targets every muscle group.
  • Reformer Pilates: Discover the transformative benefits of Reformer Pilates! Focusing on alignment, strength, and flexibility, this class uses Reformer machines and equipment to enhance your workout. Whether you’re a beginner or a seasoned practitioner, our coaches will guide you through each exercise to ensure proper form and movements. 
  • Fundamentals: Perfect for newcomers or those wanting to refine their skills, our Fundamentals class breaks down essential techniques and movements into easy-to-follow steps. Coaches offer personalised guidance to boost your confidence. Arrive 15 minutes earlier 
  • Private Classes: Customize your fitness journey with a Private class! This 45-minute session is tailored to fit your schedule and needs. Choose the time, date, coach, and even the invitees for a personalised session. Ideal for special events or one-on-one training, this class offers a bespoke approach for achieving your fitness goals. 
  • Community Classes: Come join us for a complimentary Community class! Support and cheer on our newest Chase coaches while enjoying a great workout together. No credits are required, just pure community spirit.

No matter which class you choose, Chase is here to help you unlock your full potential and make every workout an unforgettable experience.

 

  1. What About Messaging?

As part of the Services, you may receive communications from Chase, including messages sent via email. When you sign up for the Services, you will receive a welcome message along with instructions on how to opt-out of receiving further messages. By signing up for the Services and providing us with your email address, you confirm that you want Chase to send you information regarding your account, transactions with us, and other content that we believe may be of interest to you. You agree to receive communications from Chase, and you represent and warrant that any person you register for the Services or for whom you provide an email address has consented to receive communications from Chase.

You agree to indemnify and hold Chase harmless from and against any and all claims, liabilities, damages (actual and consequential), losses, and expenses (including solicitors’ fees) arising from or related to your breach of the foregoing.

  1. Are There Restrictions In How I Can Use The Services?

You represent, warrant, and agree that you will not contribute any Content or User Submissions (as defined below) or otherwise use or interact with the Services in any way that:

  • Infringes or violates the intellectual property rights or any other rights of any person or entity, including Chase;
  • Engages in video playback abuse, or results in you or any third party recording, sharing, or otherwise using or accessing any videos or music in violation of these Terms or any third-party rights;
  • Violates any law or regulation, including, but not limited to, applicable export control laws;
  • Is harmful, fraudulent, deceptive, threatening, harassing, defamatory, demeaning, obscene, or otherwise objectionable;
  • Jeopardizes the security of your Chase account or anyone else’s account (such as allowing someone else to log in to the Services as you);
  • Attempts to obtain the password, account, or other security information from any other user;
  • Compromises the security of any computer network, or attempts to crack any passwords or security encryption codes;
  • Runs any Maillist, Listserv, auto-responder, or “spam” on the Services, or any processes that run or are activated while you are not logged in, or that otherwise interfere with the proper functioning of the Services (including placing an unreasonable load on the Service’s infrastructure);
  • “Crawls,” “scrapes,” or “spiders” any page, data, or portion of the Services or Content using manual or automated means;
  • Copies or stores any significant portion of the Content;
  • Decompiles, reverse engineers, or otherwise attempts to obtain the source code or underlying ideas or information of or relating to the Services; or
  • Bypasses any territorial restrictions, including IP address-based restrictions, that may be applied to the Services.

A violation of any of the foregoing may result in the immediate termination of your right to use or access the Services.

  1. What Are My Rights In The Services?

The materials displayed, performed, or available on or through the Services, including but not limited to text, graphics, data, articles, photos, images, illustrations, User Submissions, and other content (collectively, the “Content”), are protected by copyright and other intellectual property laws. You agree to comply with all copyright notices, trademark rules, information, and restrictions contained in any Content you access through the Services. You will not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell, commercialize, or otherwise exploit for any purpose any Content that you do not own, unless (i) you have obtained prior consent from the owner of that Content or (ii) your actions do not violate someone else’s rights, including Chase’s rights.

Subject to these Terms, we grant each user of the Services a worldwide, non-exclusive, non-sublicensable, and non-transferable license to use (i.e., to locally display) Content solely for the purpose of using the Services, including viewing videos through our application when you are not connected to the internet or after your Paid Subscription (as defined below) has expired. Any use, reproduction, modification, distribution, or storage of Content other than for purposes of using the Services is expressly prohibited without prior written permission from us. You acknowledge and agree that Chase owns the Services. You will not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this Section), create derivative works based on, or otherwise exploit any part of the Services.

The Services may allow you to copy or download certain Content, but please remember that even where these functionalities exist, all the restrictions in this section still apply.

  1. Assumption of Risk and Waiver of Liability

By registering for and participating in classes, events, activities, and using the premises, facilities, and equipment (collectively referred to as the “Classes and Facilities”) provided by Chase and its subsidiaries, you acknowledge and accept, on behalf of yourself, your heirs, personal representatives, and assigns, that there are inherent risks associated with our full range of services, including Indoor Spin, Reformer Pilates, Bootcamp , and all other fitness activities provided at Chase. While we take extensive precautions to ensure a safe environment, some risks cannot be entirely eliminated, including but not limited to: 

  • Minor injuries such as scratches, bruises, and sprains.
  • Major injuries such as eye injuries, loss of sight, joint or back injuries, heart attacks, rhabdomyolysis, and concussions.
  • Catastrophic injuries include paralysis and even death.

You confirm that you have read and fully understand the Chase Safety Instructions available on our website and upon request in-studio. You agree to adhere to all posted safety signs, rules, and verbal instructions provided by our staff at all times.

If, in the judgment of the Chase team, your participation in any of our Classes or use of our Facilities poses a physical risk, you may be denied access until you provide a letter from a medical doctor, at your own cost, confirming that you are fit to participate, and addressing the concerns raised by our team.

In exchange for being granted the opportunity to participate in and access Chase’s Classes and Facilities, you hereby:

  • Assume full responsibility for any injuries or damages that may occur to you in connection with the Classes and Facilities, whether while using exercise equipment or not.
  • Release, indemnify, and hold harmless Chase, its parent and subsidiary affiliates, and their respective officers, directors, members, employees, representatives, agents, and successors from any and all claims, actions, suits, costs, expenses, damages, and liabilities arising out of or related to your participation in the Classes or use of the Facilities, to the fullest extent allowed by law.
  • Represent that you (a) have no medical or physical conditions that would prevent you from safely participating in any of Chase’s Classes or using its Facilities, (b) do not have any physical or mental conditions that would pose a risk of harm to yourself or others, and (c) have not been advised by a physician to refrain from physical exercise.
  • You acknowledge that if you have any chronic disabilities or conditions, you are at a heightened risk by using Chase’s Classes and Facilities and should consider whether participation is advisable.

 

  1. Do I Have To Grant Any Licenses to Chase or Other Users?

Any content you post, upload, share, store, or otherwise provide through the Services, including but not limited to your profile photo, is referred to as your “User Submission.” You are solely responsible for your User Submissions, and you represent and warrant that you possess all necessary rights to do so in the manner you contribute it. By submitting your User Submissions, you grant Chase a royalty-free, perpetual, sublicensable, irrevocable, and worldwide license to use, host, reproduce, modify (for technical purposes, such as ensuring your photo is viewable on various devices), adapt, publish, translate, create derivative works from, distribute, perform, and display your User Submissions, solely to enable us to operate the Services. Upon deletion of your account, we will cease displaying your User Submissions; however, you acknowledge and agree that complete removal of that content from Chase’s records may not be entirely feasible.

You agree that you will not post, upload, share, store, or otherwise provide through the Services any User Submissions that:

  • Infringe on any third party’s copyrights or other rights (e.g., trademark, privacy rights, etc.);
  • Contain sexually explicit content or pornography;
  • Include hateful, defamatory, or discriminatory content or incite hatred against any individual or group;
  • Exploit minors;
  • Depict unlawful acts or extreme violence;
  • Depict animal cruelty or extreme violence towards animals;
  • Promote fraudulent schemes, multi-level marketing (MLM) schemes, get-rich-quick schemes, online gaming and gambling, cash gifting, work-from-home businesses, or any other questionable money-making ventures; or
  • Violate any applicable laws.

 

  1. What If I See Something On The Services That Infringes My Copyright

In Malaysia, the Copyright (Amendment) Act 2022 regulates the handling of material that allegedly infringes copyright. For more information on this Act, click [HERE].

Chase adheres to the following policy for managing copyright infringement claims:

  1. Removal of Infringing Material: We reserve the right to block access to or remove content that we reasonably believe, in good faith, to be copyrighted material unlawfully copied and distributed by our advertisers, affiliates, content providers, members, or users. We also reserve the right to remove and terminate services for repeat offenders.
  2. Procedure for Reporting Copyright Infringements: If you believe that content on or accessible through the Services infringes your copyright (or the copyright of someone you are authorized to represent), please submit a notice of copyright infringement to Chase’s Designated Agent. The notice should include:
  • A physical or electronic signature of an authorized person acting on behalf of the copyright owner.
  • Identification of the copyrighted work claimed to be infringed.
  • Identification of the allegedly infringing material, including details about its location, so that we can find and verify it.
  • Contact information for the notifier, including address, telephone number, and email address if available.
  • A statement affirming that the notifier believes in good faith that the material in question is not authorized by the copyright owner, its agent, or the law.
  • A statement made under penalty of perjury affirming the accuracy of the information provided and the authority of the notifier to make the complaint on behalf of the copyright owner.
  1. Action Upon Receiving a Valid Notice: Upon receiving a valid notice of copyright infringement, we may:
  • Remove or disable access to the infringing material.
  • Notify the content provider accused of infringement that their material has been removed or access disabled.
  • Terminate the access of the content provider if they are a repeat offender.

Please send your notice of infringement to Chase’s Designated Agent at: community@chasefit.my. 

 

  1. Who Is Responsible For What I See And Do On The Services?

You are solely responsible for the information or Content you encounter or contribute through the Services. All Content, whether publicly posted or privately transmitted, originates from the individual or entity responsible for it. You access and use this information and Content at your own risk. Chase is not liable for any errors, omissions, damages, or losses arising from your use of or reliance on such Content.

We do not control, nor are we obligated to monitor or act upon how you interpret or use the Content. By using the Services, you release us from any liability related to your acquisition or non-acquisition of Content.

Content Contribution and Responsibility:

You are responsible for all Content you contribute to the Services. You represent and warrant that you have all necessary rights to contribute Content in the manner you choose.

No Medical Advice:

Chase does not provide medical advice, diagnoses, or treatment. The Services are intended solely for informational and communicative purposes and should not be considered a substitute for professional medical advice, diagnosis, or treatment. Only a qualified medical professional can determine the appropriate course of treatment and safety based on your individual needs. Reliance on any information provided by Chase is at your own risk. You are solely responsible for any decisions or actions you take based on the information and materials available through the Services.

Healthcare Provider Interaction:

While some Content may be provided by individuals in the medical profession, such Content does not establish a medical professional-patient relationship between you and Chase or any other individual or entity. It does not constitute medical advice, diagnosis, or treatment. Always consult trusted sources for diagnostic information and professional medical advice.

Third-Party Links and Services:

The Services may include links to third-party websites or services not owned or controlled by Chase. When you access third-party sites or use third-party services, you acknowledge the associated risks and agree that Chase is not responsible for any such risks. We recommend reviewing the terms and privacy policies of any third-party sites or services you visit.

Limitation of Liability Regarding Third-Party Content:

Chase has no control over and assumes no responsibility for the content, accuracy, privacy policies, or practices of any third-party websites or services. We do not monitor, verify, censor, or edit the content of any third-party site or service. By using the Services, you release Chase from any liability arising from your use of third-party websites or services.

Dispute Resolution:

If there is a dispute between users, or between users and any third party, you agree that Chase is under no obligation to become involved. In the event of a dispute with other users or third parties, you release Chase, its directors, officers, employees, agents, and successors from any claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or related to such disputes and/or the Services.

 

  1. Safety Warnings

THE SERVICES OFFERED BY CHASE PROVIDE HEALTH AND FITNESS INFORMATION INTENDED SOLELY FOR EDUCATIONAL AND ENTERTAINMENT PURPOSES. BEFORE STARTING ANY NEW FITNESS PROGRAM, YOU SHOULD CONSULT WITH YOUR PHYSICIAN, GENERAL PRACTITIONER, OR OTHER HEALTHCARE PROFESSIONAL. THIS INFORMATION IS NOT A SUBSTITUTE FOR, NOR SHOULD IT REPLACE, PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. ALWAYS SEEK ADVICE FROM YOUR HEALTHCARE PROVIDER WITH ANY CONCERNS OR QUESTIONS ABOUT YOUR HEALTH. DO NOT DISREGARD, AVOID, OR DELAY SEEKING MEDICAL ADVICE BECAUSE OF SOMETHING YOU READ ON THE CHASE WEBSITE OR THROUGH OUR PRODUCTS AND SERVICES. USING THE INFORMATION PROVIDED THROUGH OUR PRODUCTS AND SERVICES IS AT YOUR OWN RISK AND DOES NOT CONSTITUTE MEDICAL OR HEALTHCARE ADVICE.

NOTHING STATED OR POSTED ON THE Chase WEBSITE OR AVAILABLE THROUGH OUR PRODUCTS AND SERVICES SHOULD BE CONSTRUED AS MEDICAL OR COUNSELING CARE. THIS INCLUDES, WITHOUT LIMITATION, PSYCHIATRY, PSYCHOLOGY, PSYCHOTHERAPY, OR ANY HEALTH CARE TREATMENT, INSTRUCTIONS, DIAGNOSIS, PROGNOSIS, OR ADVICE. Chase’S PRODUCTS AND SERVICES ARE CONTINUALLY BEING UPDATED, AND TO THE FULLEST EXTENT PERMITTED BY LAW, WE MAKE NO WARRANTIES—EXPRESS OR IMPLIED—REGARDING THEIR ACCURACY, COMPLETENESS, OR SUITABILITY FOR ANY PURPOSE. DEVELOPMENTS IN MEDICAL RESEARCH MAY IMPACT THE HEALTH, FITNESS, AND NUTRITIONAL ADVICE PROVIDED. WE CANNOT GUARANTEE THAT THE ADVICE AVAILABLE THROUGH OUR PRODUCTS AND SERVICES WILL ALWAYS REFLECT THE MOST RECENT FINDINGS OR DEVELOPMENTS.

If you choose to use Chase’s products or services, you affirm that either:

(A) All of the following statements are true:

  • No physician or general practitioner has ever advised you that you have a heart condition or should only engage in physical activities recommended by a physician.
  • You have not experienced chest pain during physical activity.
  • You have not experienced chest pain while at rest in the past month.
  • You have not lost your balance due to dizziness or lost consciousness.
  • You do not have a bone or joint issue that could be aggravated by changes in physical activity.
  • Your physician or general practitioner is not currently prescribing medication for blood pressure or heart conditions.
  • You do not have a history of high blood pressure, and no immediate family member has a history of high blood pressure or heart problems.
  • You are aware of no other reason you should not exercise; or

(B) You have consulted your physician or general practitioner, who has specifically approved your use of our products and services.

Additionally, if applicable, you affirm that you are not pregnant, breastfeeding, or lactating unless your physician or general practitioner has specifically approved your use of our products and services.

Chase reserves the right to refuse or cancel your membership if we determine that you have certain medical conditions or that any of the above representations are untrue.

 

  1. Will Chase Ever Change The Services?

At Chase, we are committed to continually enhancing our Services, which means they may evolve over time. This may include suspending or discontinuing certain aspects of the Services, introducing new features, imposing limits on existing features, or restricting access to parts or the entirety of the Services. While we strive to notify you of any significant changes that could adversely impact you, there may be instances where advance notice is not feasible.

We reserve the right to modify or remove any Content from the Services at our discretion, for any reason, including but not limited to situations where Content is alleged to violate these Terms. Such changes or removals may occur without prior notice.

 

  1. Are There Costs Associated With The Services?

Products offered by Chase are available for purchase through our website or app at the prices listed on www.chasefit.my. Chase reserves the right to limit or cancel quantities of products purchased and may refuse any order. If a change is needed for your order, Chase will attempt to notify you using the contact information provided at the time of purchase, including your email address, billing address, or phone number.

 

Prices displayed on our site are quoted in Malaysian Ringgit (MYR) and are valid within Malaysia. Sales and Service tax (“SST”) will automatically be added to your order. Purchased products will be shipped to the address specified in your order. For details on our shipping rates and return policy, please refer to our Return Policy and FAQ.

Paid Services:

Certain features of our services may be available at no charge, such as viewing content. Other features, including booking a class, require payment (“Paid Services”). Paid Services are available exclusively to users within Malaysia. Chase reserves the right to limit or cancel the number of class credits purchased and may refuse any order. In the event of any necessary changes to your order, Chase will notify you using the contact information provided at the time of purchase.

Auto-Renewal for Paid Subscriptions:

Unless you choose to opt out of auto-renewal, which can easily be done through your account settings, any Paid Subscription you have enrolled in will automatically renew for successive periods of the same duration as your original subscription term, at the then-current non-promotional rate. You can modify or cancel your Paid Subscription at any time by accessing your Account Settings.

If you decide to cancel your subscription, you will still have access to the services until the end of your current term. However, your subscription will not renew, and you will not be eligible for a prorated refund for any portion of the subscription fee already paid for the current period.

Important: If you do not wish to continue being charged on a recurring basis, you must cancel your Paid Subscription through your account settings or terminate your Chase account before the end of the current billing cycle. Please note that Paid Subscriptions cannot be cancelled before the end of the period you have already paid for. Except as specifically stated in these terms, Chase will not provide refunds for fees already paid.

Activation Dates: Let’s Get Moving!

Your package activates the moment you book your first class. Once you’ve reserved a spot, your credits are unlocked and ready for use, allowing you to dive into the Chase experience immediately. Whether you book a session on the same day or plan for the future, the countdown on your package begins from your first booking date.  Maximise your fitness journey with Chase by scheduling your classes early and enjoying every moment of your active package period. It’s your time – make it count! 

Reaffirmation of Authorization

By not canceling your Paid Subscription and continuing to use our services, you reaffirm your authorization for us to charge your Payment Method for the ongoing subscription. We reserve the right to submit these charges for payment, and you remain responsible for fulfilling them. This reaffirmation does not waive our right to pursue payment directly from you if necessary. Your charges may be billed in advance, in arrears, per usage, or according to the terms you agreed to when you first subscribed.

  1. Cancellations

At Chase, we strive to provide the best experience for all our members. To ensure smooth scheduling and availability of our classes and services, we have established the following policies regarding cancellations and no shows.

Cancellations

Plans can change, which is why we offer flexibility. You can cancel your class reservation and reclaim your credit up to 12 hours before your scheduled session. 

  • Cancellation Window: We kindly ask that you cancel your class booking at least 12 hours before the scheduled start time. 
  • Late Cancellations: If you cancel within 12 hours of the class, the class credit will not be refunded. 

How to Cancel Your Reservation:

  • Log into your account on the ChaseFit app, and select “unreserve” next to the session you wish to cancel.
  • Call the studio directly, and our team will assist you in cancelling your reservation.

Late Arrivals

  • Your spot will be released when the class begins. If you arrive at the studio after the class has started, we will make every effort to book you into the next available session within 24 hours, subject to availability and please note that you will not be able to join the current session once it has begun. 

Important Note: SPOTS WILL BE RELEASED WHEN THE CLASS BEGINS. If you do not unreserve within the 12 hour window period or fail to claim your spot before class, Chase reserves the right to make your spot available to others without any credit refund to you.

Important Note: If you miss the 12-hour cancellation window (GMT+8), any credits used for that booking will be forfeited. So, remember to cancel on time to keep your credits for another day!

Leaving Early? If you plan to leave the class early, please inform the coach beforehand as a courtesy.

Terms for 5-Day Unlimited Package

Booking Policy

  • Customers can book classes up to 7 days in advance.
  • All bookings are subject to availability and can be made via the studio’s official app or website.

Cancellation Policy

  • Cancellations must be made at least 12 hours before the scheduled class time to avoid penalties.
  • Failure to cancel within this time frame or a “no-show” will result in a penalty charge of RM30, which will be automatically deducted or invoiced.

Package Validity

  • The 5-day unlimited package is valid for 5 consecutive calendar days starting from the date of first usage.

Non-Transferable 

  • The 5-day unlimited package cannot be transferred to another person or shared with others. 

Agreement to Terms

  • By purchasing the 5-day unlimited package, you agree to abide by these terms and conditions.
  1. Payment and Credit Policies

No Cancellation Policy: Your Commitment, Our Priority

At Chase, we believe in fostering a commitment to your fitness journey, which is why we have a strict no-cancellation package policy. Once a credit package or class has been purchased, it is non-refundable and cannot be cancelled. 

Plan with Confidence

While we understand that circumstances can change, we encourage you to plan your fitness schedule with confidence. Once you commit to a package, it is designed to maximise your experience, and we will support you in making the most out of your credits until they expire. 

No Cancellations, No worries

Please note that all purchases are final and no cancellations, changes, or refunds will be processed under any circumstances. We value your commitment to your fitness goals and are dedicated to helping you reach them. 

By purchasing your credits, you agree to this no-cancellation policy, ensuring your focus remains on the results you’re working towards. 

Returns:

Please refer to our RETURN POLICY for more information on returns.

Free Classes and Other Promotions

Any free classes or promotional offers that grant access to Paid Services must be redeemed within the timeframe specified by Chase. Please be aware that Chase reserves the right to modify or cancel any free classes or promotions at any time, without prior notice. To avoid being charged for a Paid Subscription, you must cancel before the trial period ends. If you decide to cancel during the trial and are accidentally charged, please reach out to us at community@chasefit.my for assistance.

  1. What If I Want To Stop Using The Services?

You have the freedom to stop using our services at any time. To do so, simply contact us at community@chasefit.my. We encourage you to review our Privacy Policy and the relevant licenses to understand how we handle the information you’ve provided, even after you cease using our services.

Chase also reserves the right to terminate or suspend your access to our services or your account at our discretion, including in cases where you may have breached these Terms. The decision on whether you have violated any of the restrictions outlined in these Terms rests solely with Chase.

Certain provisions of these Terms are designed to survive termination. For example, obligations related to payments, indemnification, limitations on our liability, ownership or intellectual property rights, and any terms regarding dispute resolution, including the arbitration agreement, will all remain in effect even after your use of the services has ended.

Freeze Policy: Flexibility When You Need It Most

At Chase, we understand that life happens. Whether it’s a medical condition, pregnancy, or personal reasons, we’re here to support you with our Freeze Policy. 

Here’s how it works:

For Medical Reasons:

  • Eligibility: Injury, surgery, pregnancy, or other medical conditions (documentation required).
  • Freeze Duration: Up to a maximum of 50% of your original package duration, based on your doctor’s recommendation.
  • Admin Fee: RM80 per request.

For Non-Medical Reasons:

  • Eligibility: Extended travel, work commitments, or personal reasons. 
  • Freeze Period: Maximum 30 days per request. 
  • Admin Fee: RM80 per request. 

Important Notes:

  • Request Process: Submit your freeze request to community@chasefit.my, accompanied by supporting documentation if applicable. Request must be made at least 7 days prior to the desired freeze date. 
  • Approval Required: All requests are subject to review and approval to ensure compliance with our policy.
  • One Freeze Per Package: Each package is eligible for one freeze only.
  • Automatic Reactivation: Once the freeze period ends, your package will automatically resume with the remaining validity intact. 

Each request is handled on a case-by-case basis, and approvals are required. During the freeze period, credits will not expire but will be unavailable for use. Upon the end of the freeze period, your credits will be reactivated with the original expiration date, unless otherwise agreed upon. We’re here to make sure that when you’re ready, your fitness journey picks up right where you left off! 

We’re committed to helping you maintain momentum on your fitness journey. Whether you need a short pause or extra time to recover, Chase is here to support you every step of the way. 

  1. What About Mobile Applications?

You acknowledge that the availability of our mobile application depends on the third-party platform from which you download it, such as Apple’s App Store or Google’s Play Store (each an “App Store”). Each App Store has its own terms and conditions, which you must agree to before downloading our application. This includes specific terms related to the Apple App Store, as outlined below.

Your use of our mobile application is subject to and conditioned upon your compliance with the terms and conditions of the respective App Store. In the event that the terms of these App Stores are less restrictive or conflict with the terms outlined in our agreement, the more restrictive or conflicting terms in our agreement will take precedence.

 

  1. I Use the Chase App Available via the Apple App Store – Is There Anything I Should Know?

When using the Chase Fit app via the Apple, Inc. (“Apple”) App Store, the general Terms of Service apply to all Services, including the iOS applications. However, additional terms specific to the Apple App Store also apply:

  1. Both you and Chase acknowledge that these Terms are between you and Chase only, not with Apple. Apple is not responsible for the Application or its Content.
  2. The Application is licensed to you on a limited, non-exclusive, non-transferable, non-sublicensable basis, solely for use with the Services for your private, personal, and non-commercial purposes, subject to all terms and conditions of these Terms.
  3. You will only use the Application on an Apple device that you own or control.
  4. You acknowledge that Apple has no obligation to provide any maintenance or support services for the Application.
  5. In the event the Application fails to conform to any applicable warranty, you may notify Apple. Apple’s sole obligation under the warranty will be to refund the purChase price, if any, of the Application.
  6. You agree that Chase, not Apple, is responsible for addressing any claims related to the Application, including product liability, legal compliance, or consumer protection claims.
  7. In the event of any third-party claim that the Application or your use of it infringes on their intellectual property rights, Chase, not Apple, will be responsible for the investigation, defense, settlement, and resolution of the claim.
  8. You represent that you are not located in a country subject to any restrictions or sanctions by the Malaysian Government, and that you are not listed on any Malaysian Government list of prohibited or restricted parties.
  9. You and Chase acknowledge that your use of the Application will comply with any applicable third-party terms of agreement that may affect or be affected by such use.
  10. You and Chase agree that Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

 

  1. Payment and Billing

Payment Method:

Your payment terms will be based on your chosen Payment Method and may be determined by agreements between you and your financial institution, credit card issuer, or other provider. If payment is not received from you, you agree to pay all amounts due on your Billing Account upon demand.

Billing:

We utilize third-party payment processors (“Payment Processors”) to manage billing through your account on our Services (“Billing Account”). The processing of payments is governed by the terms, conditions, and privacy policies of the respective Payment Processor, in addition to these Terms. Currently, we work with Stripe and Xendit to handle payments for our Services, Products, and class credits. You can review the terms and privacy policies of these Payment Processors at the following links:

While we strive to ensure a smooth payment experience, we are not responsible for errors made by the Payment Processor. By choosing to purchase Products or use Paid Services, you agree to pay us through the Payment Processor at the prices in effect at the time of your purchase, in accordance with the applicable payment terms. You also authorize us, through the Payment Processor, to charge your chosen payment provider (“Payment Method”). It is your responsibility to ensure that payments are made using the selected Payment Method. We reserve the right to correct any errors or mistakes made by the Payment Processor, even if payment has already been requested or received.

Recurring Billing:

Some Services may be sold as subscriptions, consisting of an initial one-time charge followed by recurring charges for additional Services as agreed upon (“Paid Subscription”). By choosing a Paid Subscription, you acknowledge and accept responsibility for all recurring charges prior to cancellation. WE MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY) WITHOUT FURTHER AUTHORIZATION FROM YOU UNTIL YOU TERMINATE THIS AUTHORIZATION OR CHANGE YOUR PAYMENT METHOD VIA ACCOUNT SETTINGS.

Current Information Required:

IT IS ESSENTIAL THAT YOU PROVIDE ACCURATE, COMPLETE, AND UP-TO-DATE INFORMATION FOR YOUR BILLING ACCOUNT. YOU MUST PROMPTLY UPDATE ANY CHANGES TO ENSURE YOUR ACCOUNT REMAINS ACCURATE, INCLUDING UPDATES TO YOUR BILLING ADDRESS, CREDIT CARD NUMBER, OR CREDIT CARD EXPIRATION DATE. ADDITIONALLY, YOU MUST NOTIFY US OR OUR PAYMENT PROCESSOR IMMEDIATELY IF YOUR PAYMENT METHOD IS CANCELLED (E.G., DUE TO LOSS OR THEFT) OR IF YOU BECOME AWARE OF ANY POTENTIAL SECURITY BREACHES, SUCH AS THE UNAUTHORIZED DISCLOSURE OR USE OF YOUR USERNAME OR PASSWORD. YOU CAN MAKE THESE UPDATES IN YOUR ACCOUNT SETTINGS.

IF YOU FAIL TO PROVIDE OR UPDATE THIS INFORMATION, YOU AGREE THAT WE MAY CONTINUE CHARGING YOUR ACCOUNT FOR ANY USE OF OUR PAID SERVICES OR PRODUCTS UNTIL YOU TERMINATE THE SERVICES OR MAKE THE NECESSARY UPDATES AS OUTLINED ABOVE.

Change in Authorized Amount

If there is a variation in the amount to be charged to your Billing Account from what you initially authorized (excluding changes due to sales and service taxes), you will be notified of the new charge amount and the date of the transaction before it occurs. Your use of the Payment Method is governed by the terms set forth by your payment provider. By agreeing, you authorize us to consolidate any charges incurred and process them as one or more aggregate charges at the end of each billing cycle or as appropriate.

Methods of Payment: Simple, Secure and Flexible

At Chase, we make it easy for you to access our services with a variety of payment options: 

Online Payments

  • Securely pay using debit or credit cards directly on our website or app. 

In-Studio Payments 

  • Visit any of our studios to pay via:
    • Debit or credit cards
    • Registered e-wallets (for transactions below RM1,000)
  1. Studio Etiquette

To ensure a safe and enjoyable experience for everyone, we kindly request that all members follow these guidelines:

 

  1. Hydration Rules 
  • Only water is allowed within the studio spaces. For safety and cleanliness, please refrain from bringing other beverages into the workout areas. 

 

  1. Storage of Personal Belongings
  • Please use the lockers provided to store all personal items, including bags, phones, and other valuables. This helps maintain a clutter-free and secure environment. 
  • Chase cannot be held responsible for lost, misplaced, or stolen items. 

 

  1. Personal Hygiene and Body Ordour 
  • Out of consideration for fellow members and staff, please ensure good personal hygiene before attending classes. Using deodorant or antiperspirant and wearing clean workout attire is highly recommended. 
  • If you’ve had an especially intense workout earlier in the day, we encourage a quick freshening-up before you next session. 

 

  1. Towel Services
  • Fresh workout towels are provided for every class. Please collect a towel at the front desk before heading into the studio. 
  • Large shower towels are available for those using our locker room facilities. Simply request one at the reception counter. 
  • Please return all used towels to the designated collection bins after use. 

 

  1. Coffee Bar Policy

At Chase, our Coffee Bar is exclusively integrated into our credit system to provide a seamless experience. 

 

  • Purchasing Coffee

To enjoy our coffee offerings, customers must purchase either the 50-credit or 100-credit package

 

  • No Cash Transactions

Payments for coffee cannot be made with cash or other methods. 

 

  • Using Credits 

Credits are deducted automatically at the time of purchase at the Coffee Bar. Ensure you have sufficient credits in your account before placing an order.

 

  1. What Else Should I Know?

Disclaimer of Warranties
Except as expressly stated in these Terms, Chase and its licensors, suppliers, partners, parent companies, subsidiaries, affiliates, and their respective officers, directors, members, employees, consultants, contractors, representatives, agents, and successors (collectively, the “Chase Parties”) make no representations or warranties regarding the Services. This includes any Content provided through the Services or any Products offered (including, but not limited to, fitness equipment). The Chase Parties shall not be held responsible or liable for the accuracy, copyright compliance, legality, or decency of any material accessed through the Services, nor for any claims, actions, suits, procedures, costs, expenses, damages, or liabilities arising from your participation in or use of the Services.

Furthermore, the Chase Parties make no warranties or representations concerning any suggestions or recommendations of services or products provided or purChased through or in connection with the Services. This includes all Products or equipment. Any products and services offered or purChased through the Services, whether or not following such suggestions and recommendations, are provided “AS IS” without any warranty of any kind from the Chase Parties or others, except where a specific written warranty is explicitly provided by a designated third party.

THE SERVICES AND CONTENT PROVIDED BY CHASE (INCLUDING ITS LICENSORS AND SUPPLIERS) ARE DELIVERED ON AN “AS-IS” BASIS, WITHOUT ANY WARRANTIES, WHETHER EXPRESS OR IMPLIED. THIS INCLUDES, BUT IS NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

Indemnification
You agree to indemnify, defend, and hold harmless Chase and its affiliates, including their respective officers, directors, employees, agents, and representatives (collectively, the “Chase Parties”), from and against any and all claims, liabilities, damages (both actual and consequential), losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

(a) Your use of the Services (including any actions taken by third parties using your account) and any Products (including fitness equipment); and
(b) Your violation of these Terms.

In the event of a claim, suit, or action (“Claim”), we will make reasonable efforts to notify you using the contact information associated with your account. However, our failure to deliver such notice will not diminish or negate your indemnification obligations under this provision.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CHASE AND ITS AFFILIATES (COLLECTIVELY, THE “CHASE PARTIES”) SHALL NOT BE LIABLE TO YOU OR ANY OTHER PARTY FOR:

  1. ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, INTERRUPTION OF BUSINESS, INACCURACY OF RESULTS, OR COMPUTER MALFUNCTION;
  2. ANY SUBSTITUTE GOODS, SERVICES, OR TECHNOLOGY;
  3. ANY AMOUNT THAT EXCEEDS RM500 IN TOTAL; OR
  4. ANY ISSUE BEYOND OUR REASONABLE CONTROL.

Assignment

You may not assign, delegate, or transfer these Terms, your rights, obligations, or your Services account, whether by operation of law or otherwise, without the prior written consent of Chase. We reserve the right to transfer, assign, or delegate these Terms and our rights and obligations under them without requiring your consent.

Governing Law

These Terms are governed by and will be construed in accordance with the laws of Malaysia, without regard to its conflict of laws principles. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the Malaysian courts.

Arbitration Agreement 

Please review the following Arbitration Agreement carefully, as it requires you to resolve certain disputes and claims with Chase through arbitration and limits how you can seek relief. By accepting these Terms, you and Chase agree to resolve disputes through arbitration rather than through the court system. Specifically, Chase’s officers, directors, employees, and independent contractors (collectively, “Personnel”) are acknowledged as third-party beneficiaries of these Terms. This means that, upon your acceptance, Personnel will have the right to enforce these Terms against you and will be deemed to have accepted this right.

Arbitration Rules; Applicability of Arbitration Agreement

The parties shall first seek to resolve any dispute, claim, question, or disagreement arising from these Terms through good-faith negotiations. Such negotiations are a prerequisite to initiating arbitration. If these negotiations fail to resolve the issue, the dispute will be settled by binding arbitration in Kuala Lumpur, Malaysia. The arbitration will be conducted in English, following the KLRCA Arbitration Rules. (the “Rules”) in effect at that time. A single commercial arbitrator with significant experience in intellectual property and commercial contract disputes will be chosen from the KLRCA list of arbitrators according to these Rules. The arbitrator’s award may be enforced in any court with appropriate jurisdiction.

Waiver of Class or Consolidated Actions

All claims and disputes subject to this Arbitration Agreement must be resolved individually, not as part of a class or consolidated action. Claims involving multiple customers or users cannot be arbitrated or litigated together. If this waiver of class or consolidated actions is found to be invalid or unenforceable, neither you nor we will be entitled to arbitration. In such a case, all claims and disputes will be adjudicated in a court of law in Malaysia. 

 

Miscellaneous

 

You are responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activities in connection with the Services. However, Chase may, at its sole discretion, handle any of these obligations on your behalf or for itself as it deems appropriate. The failure of either party to exercise any right under these Terms shall not be construed as a waiver of any further rights. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, so that the remaining provisions shall continue in full force and effect. These Terms constitute the complete and exclusive statement of the mutual understanding between you and Chase and supersede all prior written and oral agreements, communications, and understandings regarding the subject matter. You acknowledge and agree that you are not an employee, agent, partner, or joint venture of Chase and do not have any authority to bind Chase in any respect.