Privacy Policy

Effective Date: 8th August 2024

At CHASE, we understand the importance of your personal information and are committed to protecting your privacy. We take your data security seriously and strive to be transparent about how we collect, use, and share your information. This Privacy Policy explains our policy on collecting, using and disclosing your Personal Data in accordance with the Personal Data Protection Act 2010 (“PDPA”) and the laws of Malaysia. The Personal Data which you provide to us now or from time to time or have provided to us previously will be used and processed, and continue to be used and processed by us, in accordance with this Privacy Policy (as amended, varied or revised from time to time).

By using or accessing our Services, you acknowledge and agree to the practices described in this Privacy Policy. Your use of CHASE’s Services is also governed by our TERMS OF USE, which includes this Privacy Policy. Any terms used in this Policy that are not specifically defined here have the meanings provided in the TERMS OF USE.

By providing your Personal Data to us, you are consenting to this Privacy Policy and the collection, use, access, transfer, storage and processing of your Personal Data as described in this Privacy Policy. We may amend, vary or revise this Privacy Policy from time to time. If we revise the Privacy Policy, we will post the changes on our website.

 

1. What Does This Privacy Policy Cover?

This Privacy Policy outlines how we handle your personally identifiable information (“Personal Data”) collected when you access or use our Services. It does not extend to the practices of third-party companies that we do not own or control, or individuals that we do not manage.

We collect various types of Personal Data from our users, as detailed below. This data is used internally to enhance our Services by personalizing your experience, managing your user account and profile, contacting you, fulfilling your requests for products and services, and analyzing your interactions with our Services.

In some instances, we may share certain Personal Data with third parties, but only as detailed in this Policy.

1. WHAT PERSONAL DATA DOES CHASE COLLECT?

We collect Personal Data about you through various methods: directly from you, from third parties such as our business partners or service providers, and through automated processes related to your use of our Services.

Personal Data You Provide Directly:

When you provide information through our registration process, account settings, or other interactions, we collect and store the following types of Personal Data:

• First and last name
• Password
• Email address
• Date of birth
• Mailing address
• Financial or payment information
• Profile photo
• Any additional information you share with us, including fitness and health-related details

Please be aware that some of this information may be required to complete registration or access certain features of our Services.

Information Collected Automatically

When you interact with our Services, we automatically gather and record information from your browser or device. This data may include:

• IP Address: Your unique internet protocol address.
• Device Identifiers and Information: Information about your device, such as model and operating system.
• Web Browser Information: Details about the browser you are using.
• Page View Statistics: Data on the pages you visit and how you navigate our site.
• Browsing History: Records of the websites and pages you have visited.
• Usage Information: Details on how you use our Services, including class attendance history.
• Transaction Information: Information regarding transactions, including amount, date, and time.
• Cookies and Tracking Technologies: Data collected through cookies and other tracking technologies such as web beacons, pixel tags, and SDKs. For more details, see our section on cookies below.
• Log Data: Records of access times and technical details about your hardware and software.
• Location Information: If you use our mobile application or location-enabled browser, we may collect information about your location.
• Application and Software Data: Information transmitted from your computing device when you download and install certain applications or software we provide, including details on when you are logged on and available to receive updates or notifications.

This automatic data collection helps us enhance and tailor our Services to better meet your needs.

What About Cookies?

Our Services utilize cookies and similar tracking technologies, such as pixel tags, web beacons, clear GIFs, and JavaScript (collectively referred to as “Cookies”). These tools allow our servers to recognize your web browser, track your interactions with our Services, analyze trends, and gather insights about our user base, ultimately helping us to enhance and optimize your experience.

Cookies are small data files, typically text, that are stored on your computer, tablet, phone, or other devices when you access our Services. These Cookies enable us to remember your preferences, understand how you navigate our Services, and improve functionality.

In addition to the information we collect directly, we may also supplement it with data received from third parties. These third parties may place their own Cookies on your devices, providing us with additional insights.

Please note that our Services currently do not support “Do Not Track” (DNT) requests sent from browsers. This means that even if you have enabled DNT settings on your browser, we may still use Cookies to collect information about your browsing activities on our Services.

Types of Cookies We Use

We utilize various types of cookies to enhance your experience with our Services. Here’s a breakdown of the different types of cookies we employ:

• Essential Cookies: These cookies are necessary for providing you with features and services that you have specifically requested. For instance, they allow you to log into secure areas of our Services. Disabling these cookies may prevent certain features and services from functioning correctly.
• Functional Cookies: Functional cookies remember your choices and settings, helping to maintain your preferences over time and recognizing you when you return. These cookies enable us to personalize content, greet you by name, and remember your preferences, such as your selected language or region.
• Performance/Analytical Cookies: These cookies allow us to understand how visitors interact with our Services by collecting data on the number of visitors, the pages viewed, and the time spent on each page. They also help us evaluate the effectiveness of our advertising campaigns, enabling us to improve both our ads and the content of our Services. For example, Google Analytics uses performance cookies to track your usage. You can opt out of Google Analytics by visiting Google’s advertising opt-out page or by installing the Google Analytics Opt-out Browser Add-on. 
• Retargeting/Advertising Cookies: These cookies gather information about your online activities and preferences to deliver targeted advertising that we believe is most relevant to you. For further details, refer to the section below on “Information about Interest-Based Advertisements.”

Managing Your Cookie Preferences

You have the ability to control whether or not to accept cookies through your web browser’s settings. Most browsers provide options to disable the cookie feature, which will prevent your browser from accepting new cookies. Depending on your browser’s capabilities, you may also be able to manage cookie acceptance on a per-cookie basis. Additionally, you can delete all existing cookies on your device. Keep in mind that if you disable or delete cookies, you may need to manually adjust your preferences each time you visit our website, and some features of our Services may not function properly.

To explore the cookie settings available to you, check the “preferences” or “options” section of your browser’s menu. For more information on managing and deleting cookies, visit https://www.allaboutcookies.org/.

Information About Interest-Based Advertisements

We may display advertisements on our Services and allow third-party ad networks, including ad servers, agencies, technology vendors, and research firms, to serve ads to users. These ads may be tailored to users based on their general profile categories, preferences, or behaviors (“Interest-Based Ads”). The data used to deliver these ads, which may include Personal Data, can come from information you provide directly, as well as from your usage patterns on our Services or third-party services. This data may also be collected through tracking your activities across different websites over time, even after you leave our Services.

To facilitate this, we or our service providers may use Cookies, including files known as “web beacons,” which are delivered by ad networks through our Services. Web beacons enable ad networks to perform anonymized, aggregated auditing, research, and reporting for us and for advertisers. They also allow ad networks to deliver targeted ads to you when you visit other websites. Through web beacons, ad networks can view, edit, or set their own Cookies on your browser, just as if you had accessed their website directly.

How your Personal Data is collected

Your Personal Data may be collected directly from you or your authorized representatives including:

1. when you sign up to purchase the Products and Services or register your interest with us to purchase or obtain information, services and updates on the Products and Services.
2. when you sign up to set up your account in our Chase mobile application.
3. when you visit our website or social networking sites.
4. when you enter contests, marketing events or respond to surveys, promotions or questionnaires.
5. from third-party sources such as credit reference agencies, fraud prevention agencies and publicly available sources of information or our brand partners whom we collaborate with
6. pursuant to any transaction or inquiry or communication made with or to us.
7. when you fill in prize claim forms.

Purpose of collecting and processing your Personal Data

Your Personal Data will be processed by us or such other third parties (as the case may be) such as our affiliates, sponsors, partners, auditors, consultants, lawyers, advisors, government bodies, or such other relevant parties for the following purposes:

1. to process your application, inquiry or request.
2. to provide the Products and Services to you including providing you with information and updates.
3. for administrative and internal operations purposes (including but not limited to product development, training, testing, research, troubleshooting, accounting and payment) and to facilitate administration and management to give effect to commercial transactions as you may require.
4. to respond to your queries.
5. to produce data, reports and statistics which have been anonymized or complied in a manner that does not identify you as a specific individual
6. to help us monitor and improve our Products and Services.
7. to comply with applicable laws, proceedings or inquiries from regulatory authorities, and enforcement agencies.
8. to enforce and/or defend any of our rights.
9. to maintain records required for security, claims or other legal purposes.
10. to market and promote other products and services that are or may be offered by us or our partners from time to time.
11. any other purposes as we may reasonably determine from time to time to the extent permitted by applicable laws.

Purpose of Collection

It is necessary for us to collect and process your Personal Data in order for us to effectively provide the Products and Services to you. If you choose to not supply us with your Personal Data, do not consent to our privacy notice or withdraw your consent herein, we may not be able to provide you with certain Products and Services, if at all. The purposes include:

1. Granting you access into the Chase facilities according to the terms of your membership;
2. Providing and arranging your personal training programmes and other fitness lessons provided by Chase;
3. Providing you with service or facilities status updates;
4. Administering your personal training and other training/fitness packages;
5. Processing the payment of your membership fees and / or any other relevant charges that may be incurred by you;
6. Operating Chase’s members’ database;
7. Providing you with any benefits as indicated by the terms of your membership, including to administer the relevant referral programs applicable to your membership;
8. Providing you with our Chase mobile application for you to making booking(s) for all classes;
9. Tracking your fitness levels with systems provided by us or our service providers;
10. Providing you with a fitness evaluation where requested by you;
11. Facilitating the payment and provision of private locker rentals;
12. Managing your access to online services provided by Chase;
13. Managing your access to Chase mobile application and online services provided by the Chase;
14. Where your image is captured on any Chase facilities, to be used for publicity purposes.

Your Consent

By providing your Personal Data to us, you consent to the use of that Personal Data as set out in this Privacy Policy. Where you have indicated your consent to receiving marketing or promotional updates from us, you consent to our use of the Personal Data as set out in this Privacy Policy.

3. Will CHASE Share Any of the Personal Data It Receives?

We may share your Personal Data with third parties as outlined in this section:

De-Identified Data

We may anonymize your Personal Data so that it no longer identifies you as an individual and share this de-identified information with our partners. Additionally, we may provide aggregate usage data to our partners, or allow them to collect such data directly from you. This aggregate data helps our partners understand how users engage with our Services, enabling them to enhance the online experience they offer. Rest assured, we do not disclose aggregate usage or de-identified information to partners, nor do we allow partners to collect such information in a way that could identify you personally.

Service Providers

We share your Personal Data with trusted vendors and third-party service providers who perform services on our behalf, supporting the purposes outlined in this Privacy Policy and our Terms of Use. These services may include:

• Payment Processors: Handling secure transactions and payments.
• Fraud Prevention Service Providers: Protecting against fraudulent activities.
• Analytics Service Providers: Analyzing data to improve our Services.
• Staff Augmentation and Contract Personnel: Supplementing our workforce with specialized skills.
• Hosting Service Providers: Managing our data storage and server needs.
• Telecommunications Service Providers: Facilitating communication services.

These vendors and service providers are strictly limited to using your Personal Data only to the extent necessary to assist us. They are not permitted to use your information for any other purpose unless we explicitly inform you otherwise.

Data Shared at Your Request

We may share your Personal Data when it’s necessary to fulfill a transaction you’ve initiated or authorized, or to provide you with a product or service that you’ve requested. This ensures that your experience with us is seamless and that we can deliver the services or products you need

Business Transfers

In the event of a business transaction such as a merger, acquisition, sale of assets, or any other significant corporate restructuring, we may share or transfer your Personal Data as part of the evaluation and execution of such transactions. Should we, or our assets, be acquired by another entity, or in the event of a bankruptcy or other change of control, your Personal Data may be transferred to or acquired by the third party involved. Such transfers will be conducted in accordance with applicable privacy laws and our existing Privacy Policy.

Protection of CHASE and Others

We retain the right to access, review, preserve, and disclose any information as deemed necessary to:

• Comply with legal obligations or court orders.
• Enforce or uphold our TERMS OF USE and other agreements.
• Safeguard the rights, property, or safety of CHASE, our employees, our users, or any third parties.

This may include sharing information to ensure compliance with applicable laws or to address concerns related to the integrity and security of our services and community.

4. Is My Personal Data Secure?

Your account is safeguarded by a password to ensure your privacy and security. To protect your Personal Data and prevent unauthorized access, you should:

• Choose a strong, unique password.
• Keep your password confidential and avoid sharing it with others.
• Sign out of your account after each session.
• Limit access to your computer, device, and browser to prevent unauthorized use.

While we are committed to safeguarding your account and Personal Data, we cannot guarantee absolute security. Factors such as unauthorized access, hardware or software malfunctions, and other unforeseen issues may compromise the security of your information. We continually work to enhance our security measures, but we encourage you to take precautions to protect your Personal Data.

5. How Long Do We Retain Your Personal Data?

We retain your Personal Data for as long as you maintain an active account with us or as required to provide you with our Services. In certain situations, we may keep your Personal Data for a longer period to:

• Comply with legal obligations
• Resolve disputes
• Collect any outstanding fees
• Adhere to applicable laws, regulations, or rules

Once these purposes are fulfilled, we may retain some information in a depersonalized or aggregated form that does not identify you personally. This helps us analyze trends and improve our Services while ensuring your privacy remains protected.

6. What Personal Data Can I Access?

You have the ability to access, and in certain cases, edit or delete the following Personal Data through your account settings:

• First and last name
• Password
• Email address
• Date of birth
• Mailing address
• Financial or payment information
• Profile photo

Please note that the availability of specific information you can view, update, or delete may vary as our Services evolve. If you have any questions or need assistance with accessing or updating your information, please contact us at HELLO@CHASEFIT.MY.

7. What Choices Do I Have?

You have the option to withhold certain information from us, but please be aware that some data may be necessary to register with us or fully access certain features of our Services.

You can update, add, or delete your information as outlined above. Please note that while we will update your records, we may retain a copy of the previous information in our archives. If you wish to delete your account, you can request this by emailing us at HELLO@CHASEFIT.MY. Even after account deletion, some information may remain in our records. We may continue to use aggregated data that includes or derives from your Personal Data, but such use will not personally identify you.

8. What About the Personal Data of Children?

In accordance with our TERMS OF USE, we do not knowingly collect or solicit personal information from individuals under the age of 14. If you are under 14, please refrain from registering for our Services or submitting any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 14, we will promptly delete that information. If you believe that a child under 14 may have provided us with personal information, please contact us immediately at HELLO@CHASEFIT.MY.

9. Will Chase Ever Change This Privacy Policy?

As we continuously strive to enhance our Services, we may update this Privacy Policy periodically. When changes are made, we will notify you by posting a notice on www.chasefit.my, sending you an email, or using other communication methods.

Please be aware that if you have opted out of receiving legal notice emails from us or have not provided us with an email address, the updated Privacy Policy will still apply to your use of the Services, and it remains your responsibility to review and understand any changes.

By continuing to use our Services after changes to the Privacy Policy are posted, you acknowledge and accept the revised terms. The use of information we collect is governed by the Privacy Policy in effect at the time of use.

10. What If I Have Questions About This Policy?

If you have any questions or concerns about our Privacy Policy, please reach out to us at HELLO@CHASEFIT.MY. Provide us with a detailed message, and we will do our best to address and resolve your concerns. Your privacy and satisfaction are important to us, and we are here to assist you.