Cancellation & No-Show Policy
Effective Date: 10th December 2024
1. Booking Policy
• Customers can book classes up to 7 days in advance.
• All bookings are subject to availability and can be made via the studio’s official app or website.
2. Cancellation Policy
• Cancellations must be made at least 12 hours before the scheduled class time to avoid penalties.
• Failure to cancel within this time frame or a “no-show” will result in a penalty charge of RM30, which will be automatically charged to the credit card on file.
3. Package Validity
• The 5-day unlimited package is valid for 5 consecutive calendar days starting from the date of first usage.
4. Non-Transferable
• The 5-day unlimited package cannot be transferred to another person or shared with others.
5. Agreement to Terms
• By purchasing the 5-day unlimited package, you agree to abide by these terms and conditions.
What If I Have Questions About This Term?
If you have any questions or concerns about our Privacy Policy, please reach out to us at hello@chasefit.my. Provide us with a detailed message, and we will do our best to address and resolve your concerns. Your privacy and satisfaction are important to us, and we are here to assist you.
